HLB (hlbsolutions.com) is a growing Managed Service Provider serving clients across Southwestern Ontario. Our services include advance cybersecurity solutions to protect our client's networks from cyberthreats. We offer a fun and fast-paced work environment working with many high-profile accounts in our region. HLB is now part of MSP Corp with an expanding team across Canada covering Managed and Professional Services.
We’re seeking a Junior Inside Sales specialist to join our Guelph based team. Candidates should be based in the Guelph to Barrie Ontario area in order to manage on-site expectations, in particular during the probation period. Some remote work is possible once employees are working independently. This position is not part of a commission structure as its primarily in-bound inside sales. A base salary between $50K to 60K is offered in addition to bonus/profit share, full benefits and vacation allotment.
Responsibilities include:
Quoting and Pricing:
- Prepare and deliver accurate and competitive price quotes for IT products and services.
- Collaborate with vendors to obtain pricing information and negotiate favorable terms.
Sourcing and Procurement:
- Source IT hardware, software, and services from various vendors.
- Evaluate suppliers and negotiate procurement contracts to ensure cost-effectiveness.
Microsoft 365 Licensing:
- Specialize in Microsoft 365 licensing and stay updated on licensing models and changes.
- Advise clients on the most suitable Microsoft 365 plans based on their business needs.
Relationship Management:
- Help build and maintain strong relationships with existing clients.
- Help address client inquiries and concerns, ensuring high levels of customer satisfaction.
Product Knowledge:
- Stay informed about the latest IT products, technologies, and industry trends.
- Provide clients with expert advice on the best solutions to meet their specific requirements.
Sales Presentations:
- Create compelling sales presentations to showcase the value proposition of the company's IT solutions.
- Help the team conduct virtual or in-person product demonstrations for potential clients.
Lead Generation and Prospecting:
- Identify and pursue new business opportunities through lead generation activities.
- Prospect and qualify potential clients to expand the customer base.
Order Processing:
- Efficiently process customer orders, ensuring accuracy and timely fulfillment.
- Coordinate with relevant departments to streamline order processing workflows.
Sales Reporting:
- Generate and analyze sales reports to track performance against targets.
- Provide regular updates on sales activities, trends, and opportunities.
Cross-functional Collaboration:
- Collaborate with other departments such as marketing, technical support, and finance.
- Ensure effective communication and coordination to meet customer needs.
Pipeline Management:
- Manage and maintain a sales pipeline, tracking opportunities from lead to closure.
- Prioritize and strategize to maximize revenue generation.
To fit this role, candidates should have:
- High level of proficiency in written communication
- Excellent communication by phone, comfortable talking with clients
- Good level of PC skills with ability to quickly learn new tools and technology
- Understanding of basic PC & network connectivity, familiar with how desktop components connect
- Basic understanding of software licensing such as Adobe and M365