Softlanding is seeking a Senior Consultant focused on the solutioning and optimization of IT service delivery at multiple client accounts. This fast-paced role focuses on the management and sustainment services for Softlanding’s portfolio of managed service offerings. Services include, but are not limited to, fully outsourced IT, Azure, Office365, Teams collaboration, and Intune. The ideal candidate for this role has a strong track-record of solutioning and delivering projects or services across multiple companies in the Microsoft stacks we focus on. Combining excellent technical skills with a client centric approach and communication will ensure a high level of continued operational success.

Overview of Responsibilities:

  • Oversee technical direction for multiple client accounts concurrently.
  • Drive clients through their IT and cloud journey utilizing defined best practices.
  • Ensure client expectations are clearly translated to the delivery team, actioned and documented.
  • Work in collaboration with other client centric management staff including Managed Services Director, Service Delivery Manager (SDM), Client Success Manager (CSM) and Virtual Chief Information Officer (vCIO) MS Team – (and all of SL if needed)
  • Solutioning and oversight of Managed Service Client Onboarding
  • Service/Strategic Review Meeting facilitation
  • Strategic Review Meetings / Quarterly Business Review
  • Technology Improvement Plans
  • Meeting Summaries action items – on Technical actions
  • Recurring Issue mitigation
  • Be aware of recurring issues
  • Management oversight of the technical resolution of recurring issues
  • Project and/or Strategic Initiative Management
  • During onboarding and at regular intervals work with other Softlanding staff and the client to define the client specific service improvement items
  • Help drive improvements to Client Satisfaction scores and to communicate with Softlanding staff

Candidate Requirements:

  • Deep working knowledge of the configuration, management, deployment and support of Microsoft technologies with a primary focus on Office 365, Azure, Intune, Security and Teams with supporting Microsoft Certifications
  • Excellent working knowledge of the configuration, management, deployment and support of core infrastructure technologies, including: Virtualization (VMware or Hyper-V), Networking, Storage and Backup
  • Strong customer service focus
  • Excellent Interpersonal and teamwork skills
  • Excellent time management skills
  • Well-developed business focused analytical skills

Nice to have:

  • MCSA
  • ITIL Foundations or Higher
  • ConnectWise experience
  • PowerShell scripting & Power Automate

Thank you for your interest in Softlanding.

Please note that our office is currently closed with all staff working remotely.