Softlanding helps organizations achieve their best by providing technology solutions and services that make them more productive. Our offerings focus on professional services as well as managed services. Softlanding specializes in Microsoft enterprise technology platforms, leveraging a combination of cloud, on-premises and hybrid configurations to increase productivity from the data center to end business users. 

Softlanding requires an experienced Microsoft 365 Adoption and Success Consultant who will work as part of our Adoption and Success practice to help our clients get the most out of their Microsoft 365 investments. As part of an extended team, this role helps deliver real change and adoption within our customers by reducing implementation risk, increasing usage of existing workloads, and identifying opportunities to support additional workloads. The Adoption and Success team member must have an existing track record of working in complex environments with distributed business users and IT resources. In this role you will be working across a wide range of clients as opposed to focused on one client account.

This individual must have a good blend of people, functional, and technical skills for cross-team collaboration and support.

The successful candidate will:

  • Understand the client’s organizational readiness for Microsoft 365 change
  • Develop and execute internal messaging related to new initiatives
  • Refine and document success criteria in line with business objectives and planned Microsoft 365 capabilities
  • Working with the project team and executive sponsors to facilitate the creation of a stakeholder plan, including use cases and personas that are required to execute the change plan
  • Develop the communication plan and artifacts
  • Develop the training plan, training communications, and possibly training content
  • Assist the client with identifying and implementing training applications (Brainstorm, Get Help, VisualSP, Clip Training, etc.)
  • Develop Champions Network within the client, and facilitate communication and learning within the Network
  • Develop reinforcement plan and assist the client with interpreting the available data (Microsoft 365 dashboard, training system, etc.)
  • Work both as part of a joint Softlanding delivery team, or as an individual Adoption and Success consultant within a client organization

Additional responsibilities may include:

  • Complete change management assessments
  • Identify, analyze and prepare risk mitigation tactics
  • Identify and manage anticipated resistance
  • Consult and coach project teams
  • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan
  • Support and engage senior leaders
  • Coach managers and supervisors
  • Support organizational design and definition of roles and responsibilities
  • Coordinate efforts with other specialists
  • Integrate change management activities into project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Manage the change portfolio

The ideal candidate will have:

  • ‘Super user’-level knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Forms, Planner, Exchange, etc.)
  • Prosci certification or other formal change management experience
  • Excellent written and verbal communication skills
  • Proven history as a lifetime learner
  • Proven history promoting the importance of adoption and change management
  • Attained key Microsoft certifications, or planning to do so: Microsoft 365 Fundamentals, Microsoft Service Adoption Specialist

Softlanding is headquartered in Vancouver, BC and has a growing team across Canada, with all positions being 100% remote. We encourage qualified applicants from any Canadian province to apply. We thank you for your interest in Softlanding, and look forward to hearing from you.

(Your resume is kept in confidence and will not be shared with any 3rd party or agency)